One of the pearls of Kampala. 22 years since I visited the hotel I was back to stay for 5 nights. The personnel are friendly and service minded and the facilities are clean. I really appreciate that they can tidy up suits, iron shirts and polish shoes. As I was attending a wedding I held that in high regard. I would also like to compliment the variety of shops at the hotel, which allow you to purschase items from high end to casual, clothes, souvenirs etc. There is also a tourist information center at the same premises.
Petter
november 2023
This Sheraton is a very fun and engaging property. better than most. Jean Philippe has truly created a 5 star experience. His daily involvement in the property, especially with customers, is more than any General Manager of any property I have stayed at. The staff is extremely nice, smart, attentive, and their love of the customers experience really shows. The property itself is not the newest of Sheraton, or Marriott hotels; but it doesn't matter. The atmosphere of the staff elevated my experience to one of my favorites. Kampala can be hard to adjust too for new travellers, but I truly feel at home at Sheraton Kampala. if I could give it more stars I would.
Aaron
oktober 2023
the location was perfect and some of the staffs are exceptional especially those at the equator bar , the breakfast hall and a couple of the receptionist
William
februari 2023
The hotel's location is good for one with business in the Kampala CBD
Kenneth
januari 2024
The staff are amazing Olga and Giofri at the reception Captines especially Joseph Restaurants especially 7 seas Douglas and chief Hassan Very friendly and helpful Special thanks to Mr. Abdelmounaim finance manager
Mohamedhelmi
oktober 2023
The Sheraton is a classic hotel with many amenities. It is an older hotel so decor is a little tired but staff are welcoming and friendly. We had an executive room so access to the club lounge which made our stay extra special
Helen
november 2023
Everything perfect. Staff the most friendly and helpfull. Mr Hassan very helpful with luggage and other things. Thanks for cleaning lady Juliet Benna who always kept my room so clean.
Juhani
juli 2023
room are very maintained, more than expected. staff is very polite, breakfast is very good. the atmosphere is very quite and relaxing, all facility are available. will soon come back again,
Nisar
oktober 2023
Staff is very courteous Food and entertainment excellent
Moses
juli 2023
The food and new year's set up was good.
Rita
januari 2024